monday - friday → 9.00 a.m. - 7.00 p.m.
ADDRESS → ul. Kościuszki 25,
Regulations for Participation and Reservation of One-Day Trips on OTOTATRY.PL
One-day trips are organized by OtoTatry Paweł Pańszczyk, hereinafter referred to as the organizer. The organizer conducts business activities based on registration under Tax Identification Number (NIP) 7361697517 and National Business Registry Number (REGON) 382798737. Based on the registration in the Register of Tourist Organizers and Travel Agents under number Z/34/2016, the organizer organizes tourist events and acts as an intermediary, on behalf of clients, in the conclusion of contracts for the provision of tourist services.
1. Preliminary Reservation of a Tourist Event
1.1 The reservation made by the Client creates the possibility of participating in the trip/tourist event.
The reservation can be made in writing, orally, or by phone, as well as electronically through the website www.ototatry.pl.
1.2 Upon making a preliminary reservation, the Client receives a confirmation of the reserved trip/tourist event from the Organizer. This can be a confirmation of reservation in the case of booking at the Organizer's office, an email confirmation in the case of online booking, or an oral confirmation in the case of phone booking.
1.3 A preliminary reservation is considered unpaid. The validity of a preliminary reservation is 24 hours unless otherwise agreed upon by the parties and confirmed.
After the agreed-upon period, the preliminary reservation is canceled.
2. Conclusion of a Contract for the Purchase of a Trip
2.1 After making the payment for the tourist event, the Client receives a purchase confirmation from the Organizer.
2.2 The submission and conclusion of the contract are equivalent to accepting the offer and the terms of provision of tourist services. The signature on the contract also signifies consent to the processing and sharing of personal data solely for the purpose of fulfilling the contract.
2.3 In the case of a reservation for multiple persons, the person making the reservation electronically or at the physical office does so on behalf of all registered participants of the tourist event. They also assume responsibility for ensuring that these participants comply with the contract terms.
3. Making Payment for the Tourist Event/Trip
3.1 When concluding a contract through an online reservation system, email reservation, or phone reservation for a one-day trip, the Client is required to make full payment.
3.2 Making the payment for the trip is equivalent to concluding the contract.
4. Provision of Services and Changes in Service Delivery
4.1 The scope and conditions of service provision, departure and return dates, as well as specific arrangements, are defined in the offer. The Organizer undertakes to provide the services properly in accordance with the conditions specified in the offer.
4.2 Excursions commence on the date specified in the offer, regardless of late arrivals.
Departure times, stages of the event, and other relevant information are communicated in real-time. Failure to arrive on time for the trip or its stages (stops, stays at facilities, free time) will be treated as a cancellation of the event without the right to a refund. The return time from the event may change due to reasons beyond the Organizer's control (force majeure).
4.3 Changes to the scope and conditions of service provision by the Organizer are permissible if they are necessary and insignificant for the program's implementation, and the reason for non-performance is force majeure. The Organizer also reserves the right to make significant changes to the event program in the event of adverse weather conditions affecting a portion of the program dependent on weather, utilizing paid services included in the price for the aforementioned reasons.
4.4 Within the organized excursions, the Organizer does not provide care for minors and individuals with limited legal capacity. These individuals can participate in the tourist event only under the supervision of adults.
5.1 The prices of excursions, along with information on what is included in the price, are stated in the price lists on the website.
5.2 The Organizer is not responsible for changes in entrance fees to visited facilities during the season.
6. Conditions and Costs of Cancellation
6.1 The declaration of cancellation of the tourist event must be submitted by the Client in writing to the specified email address firstname.lastname@example.org or in person at the stationary office. The date of receipt of the cancellation is considered the day it is received.
6.2 Cancellation of the event. Participants may cancel the tourist event up to 1 day before the planned event until 12:00 PM. The Organizer undertakes to refund the full cost if the participant cancels after 12:00 PM on the day preceding the event, they will forfeit the entire cost of the event. Weather changes are not considered a valid reason for cancellation by the Organizer. In the event of cancellation due to reasons on the client's side, the participant will be charged costs corresponding to the expenses incurred by the Organizer.
7. Cancellation of the Event
7.1 The Organizer reserves the right to cancel the event for reasons beyond their control (force majeure, decisions of state authorities) without incurring additional costs.
7.2 In the event of cancellation of the tourist event (in accordance with Article 12(1)(8) of the Act on Tourism Services), the client will be notified by telephone, email, or SMS no later than 10:00 PM on the day preceding the start of the event.
7.3 The Organizer may also cancel the event due to low attendance or weather conditions that make it impossible to conduct the excursion. In the event of cancellation, the client is entitled to a full refund of the incurred costs.
8. Participant's Responsibility
8.1 Each participant of the event is required to have valid travel documents, and it is necessary to present a passport or identity card. In the case of children, a passport or temporary identity document is required.
8.2 In the event of a lack of proper identification, such as a passport or valid identity card (for adults), when crossing the border with another country, the staff may refuse participation in the excursion.
8.3 Participants are obliged to cover any damages caused by themselves during the event.
8.4 The Organizer has the right to refuse participation in the excursion to individuals who appear to be under the influence of alcohol or other intoxicating substances. In such cases, the client is not entitled to a refund for the excursion.
9. Organizer's Liability, Complaints
9.1 In the event of a breakdown of the means of transportation, the Organizer is obliged to provide a replacement vehicle and, if possible, carry out the planned itinerary of the excursion.
9.2 The Organizer will respond to complaints in writing within 30 days from the date of lodging the complaint. If the client does not receive a response within 30 days, it is considered that the Organizer has accepted the complaint as justified. In justified cases, this period may be extended, and the client will be informed in writing.
9.3 The search for forgotten items should be initiated promptly after the return.
10. Use of the image
During the trips, group photos are taken. These photos are posted on our website, Facebook, and used in promotional materials. Individuals who do not consent to the publication of their image are kindly requested to step aside from the group during the photo session. Otherwise, participating in the photography session implies consent to the use of their image.